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Thursday, October 12, 2017 - 2:20 PM - 3:00 PM

How American Family Insurance generates brand love in a fiercely competitive and low consumer involvement category

Learning doesn't only come from the speakers. We've created roundtables that will allow you to meet your peers working in your same role to connect, share challenges, tips and tricks. Each roundtable will be led by a speaker to help facilitate topics and discussion. No need to sign up in advance!


Anne Norman
Director of Enterprise Brand Strategy
American Family Insurance

About your Presenter

In the fiercely competitive and somewhat commoditized insurance category, brand strength is a key driver of choice. In her role as Director of Enterprise Brand Strategy for American Family Insurance, Anne leads the management and development of a portfolio of brand assets, including extension of the master brand into new markets, products and services. Over the course of her six years, she has created the insurance category’s first flagship retail presence, DreamBank, launched a new brand positioning campaign “Insure Carefully, Dream Fearlessly”, and developed the brand’s first consumer engagement platforms extending beyond sales and service. Work that ultimately transformed the company’s purpose and customer-centric orientation.

Previously, Anne held brand management and marketing roles at Culver’s, driving the fast-growing Wisconsin favorite to a cult status extending beyond existing market presence.

Anne holds an MBA from the University of Wisconsin and a BA in Strategic Communications and English. She is also a professional certified life coach, using the skillset in leadership and the cultivation of customer empathy-driven insights.

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